COVID-19 Updates

We are continuing to work closely with our suppliers to ensure stock levels of essential pet supplies in an effort to deal with increased demand.   We will keep this page updated during this time to keep our customers informed on any changes as they arise.  


 

2:30 pm  27/04/20

In-Store Customer Number Limit

We are now limiting the amount of customers in the store at a time due to an increased traffic flow. We kindly ask that you browse and shop online if possible, and choose to only visit for essentials.

 

12:00 pm  7/04/20

Store Visits - Please avoid visiting in groups

Here at Pet City we are all about family. Being a family owned business, we love the way that pets bring families together. However, at this time, we are asking our customers to avoid visiting the store in groups, for the safety of your family and ours. If visiting the store, we recommend coming on your own where possible & keeping the kids at home. And don’t forget, we offer 30 minute Click & Collect, Express Delivery and Free delivery options to make it easier to purchase those essential items.

 

3:00 pm  26/03/20

NEW Contactless Click & Collect

Call our store when you arrive in the carpark & we will bring your order to your car.  

*NEW* Speedy 30 minute Click & Collect is available - view Terms & Conditions HERE

 

4:00 pm  24/03/20

NEW Express Home Delivery

In light of this crazy time, we have now launched a new delivery option available for Brisbane. This will repurpose our amazing team members whilst also providing a risk-free delivery service for our customers. Win-win!

Read more here

 

9:00 am  24/03/20

Opening Hours Changed

We will be operating at normal opening hours without the inclusion of 'Express', which normally extend your shopping experience until 6:30pm most nights and 7:00pm on Thursdays. 

See our Opening Hours here

Our online shop is always open!

 

2:20 pm  23/03/20

Parcel Post is an Essential Service

Our trusted courier company have reached out to reassure us that parcel post is an Essential Service, and there should be minimal disruptions to your online orders. However, some delays may occur simply from the influx of parcels at the current time.

Read the article here

 

1:00 pm  23/03/20

Phone Orders for Senior Card holders

We are now accepting phone orders for those who carry a Senior's Card. 

Our elderly are amongst the most vulnerable in our community right now, so after some discussion we have decided to allow for phone orders. We invite our locals in their golden years to call us on (07) 3349 2086 to organise their pet essentials delivered to their Brisbane homes.

 

12:00 pm  23/03/20

There's plenty for everyone!

We have 'ordered up' this week to keep up with increased demand on pet food and other essentials. 

 

11:30 am  23/03/20

Maximum Order Quantities

We have had to apply order limits on most items across the store.

We apologise for the inconvenience - however this is a necessary precaution to maintain stock levels of important pet supplies, and to ensure fairness for all of our customers.

 

9:30 am  23/03/20

Customer Service Team

We can assure all our customers that we are still operating in-store and online and our Customer Service Team is still on hand to take any queries you may have during business hours.   

Contact us via phone (07 3349 2086), Facebook or email (online@petcity.com.au) 

 

3:00pm  19/03/20

Delivery Options 

If you are in self isolation - don't fear - we can still supply you with your pet-care essentials!

We offer Zero Contact delivery options, *free local shipping in the greater Brisbane area for orders over $49, as well as Click & Collect and Home Delivery for your convenience. 

To receive these convenient delivery options, shop online and select your shipping option of choice at the Checkout. 

If you are unwell, we ask that you use our home delivery options to keep our staff & community safe and healthy.   

Read the statment here

 

12:00 pm  10/03/20

COVID-19 & Pets

Greencross have released a statement confirming that (at the time) there is no evidence to believe that Aussie pets can spread the Coronavirus COVID-19.

See the statement here

 

 


 

FAQ's: 

Are we still open?

Pet City Mt Gravatt is still open for trading both in-store & online.

In-store - Our trading hours have changed slightly, click here for details. We have implemented steps to ensure the safety of our customers and staff. Staff have been retrained in hygiene & proximity rules have been put in place. Quarantine measures have been put in place for any staff member exhibiting cold & flu symptoms.

 

Can I still order online? 

Yes, however some limits have been put in place to ensure fairness & stock supply for everyone. 

 

Will my delivery be delayed? 

Delivery services are still continuing and we are working closely with couriers to ensure you receive your deliveries in a timely manner.   

Though we have not been advised of any delays as yet, with the changing situation deliveries may start to be effected.   Please allow for possible delays when placing your order.   We will endeavour to keep you updated as the situation changes.