About Us


As a family-run business, Pet City incorporate values and service that you would expect from a small business. We love and understand that your pets are part of the family, as ours are too! Pet owners will find that our team are passionate about providing your furry, feathery or scaley family members the best shopping experience around, whether you are in-store or online. We strive to provide you with high quality products, this is why many of our items are team-tested before they hit the shelves. In-store, we offer a variety of services from grooming to water testing, wing clipping to ID tag engraving.

So no matter what pets you have, the team at Pet City have everything to fullfil your pet's every need!

Our History

Click here to view a short article on Pet City's history (PDF)

 

Mission Statement

Click here to view our Mission Statement (PDF)

 

PIAA Accreditation

Pet Industry Association Accredited Members are the ONLY elite group within the Australian pet industry that have undergone external audit in the areas of Animal Welfare, Business Practices, Workplace Health & Safety and a high level of Customer Service.

Pet Industry Association is owned and run by its members and supports business operators in the pet industry in Australia.

The Pet Industry Association is the National peak body industry association representing the whole breadth of the pet industry. 

The Pet Industry Association regularly makes formal submissions on pet industry issues at the request of Government agencies and industry regulators.

Pet Industry Association Accredited Members are the ONLY elite group within the Australian pet industry that have undergone external audit in the areas of Animal Welfare, Business Practices, Workplace Health & Safety and a high level of Customer Service.  

Accreditation is entirely voluntary, and is an industry-based vehicle for self-regulation, free of any level of Government control or inspectorate.

All Pet Industry Association Accredited Members take great pride in maintaining this high standard and ALL Pet Industry Association Accredited Members are carefully monitored during the 3-year Accreditation program to ensure they maintain the high level of standard required to become part of the “elite group”. 

The above information taken directly from PIAA's website, http://piaa.net.au/directory/accredited-members/