Shipping Policy

Temporary Freight Delays

Due to the extensive bushfires in the NSW & QLD regions, our partnering freight companies are currently experiencing delivery delays. Which, as a result, may affect the delivery time of your order.

Please note, even if you aren't located in directly affected areas, delivery delays still may occur due to temporary road closures around the state.


Parcel Shipping

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Estimate Arrival

At Pet City we strive to make shipping as easy and efficient as possible. We are currently using Sendle - Carbon Neutral shipping service. 

All parcels are automatically set to “Signature on Delivery”.   If you wish to have your parcel left without a signature please specify in the delivery instructions section at the checkout. In making your parcel “Authority To Leave” we will not be able to offer any extra tracking advice or delivery assistance once parcel is delivered.  Please make sure you have a safe spot to leave your parcel if you do choose this option.

Orders are processed and shipped in a 3-5 day period.  Shipping is not express and are delivered in usual courier times.

Free Shipping is offered to the greater Brisbane region on orders over $49.


Pet City Home Delivery Service

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Pet City have now included all of our bulky items to our online store as well. This means if you live within Brisbane metro and surrounds we can offer a new delivery service.  Choose Pet City Home Delivery Service option at checkout and one of our friendly team members will deliver your parcels personally.  

This service is not an express service and is coordinated around the store activity.  We will always endeavour to address your order with priority though.

We will contact you before we arrive.  If it is a large item please make sure there is someone at home at the delivery time to help carry it and place it in a safe spot.



Click & Collect (logo)

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We are happy to be able to provide a Click and Collect service for customers who can visit our store in person to collect their goods. Fill your cart, pay online and we will carefully select your items and have them ready to pick up instore.