Shipping Policy

Shipping, Pet City Delivery Service &

Click & Collect Information

Standard Shipping

Pet City, Mt Gravatt strive to make shipping as easy and efficient as possible for all of our customers.

We are currently using “Sendle” Shipping service.  Unfortunately they do not offer a PO BOX option. 

Packages are charged by size and delivery area.

All parcels are set to “Signature on Delivery”.   If you wish to have your parcel left without a signature please specify in the delivery instructions section at the checkout.

In making your parcel “Authority To Leave” we will not be able to offer any extra tracking advice or delivery assistance once parcel is delivered.  Please make sure you have a safe spot to leave your parcel if you do choose this option.

Orders are processed and shipped in a 3-5 day period.  Shipping is not express and are delivered in usual courier times.

Pet City Delivery Service

Pet City have now included all of our bulky items to our online store as well. This means if you live within our local area, we offer a new Pet City Delivery Service.  Pay for your products online, choose the delivery service option and one of our friendly team members will deliver your parcels personally.  

This service is not an express service and is coordinated around the store activity.  We will always endeavour to address your order with priority though.

We will contact you before we arrive.  If it is a large item please make sure there is someone at home at the delivery time to help carry it, and place it in a safe spot.

Click and Collect Service

We are happy to be able to provide a click and collect service for customers who can visit our store in person to collect their goods.

No waiting in line & no forgotten items.  Fill your cart, pay online and we will carefully select your items and have them ready to pick up instore.

You will need to bring with you: Drivers License or Photo ID and the confirmation email/sms. 

Yes, you can get someone else to pick up the goods for you.  Please specify this at checkout, and they will also need to bring in ID to collect.

Orders received before 2pm will generally be available to pick up by 5pm the same afternoon, or sooner.  At this stage, Click and Collect orders will only be filled Monday to Friday.  We will send an email or SMS when your order is ready.  In the rare instance that something is out of stock or unavailable, we will let you know before you arrive.