Shipping & Collection
Zero Contact Delivery Options
Zero Contact Courier Delivery – We offer Zero Contact Courier Delivery FREE for locals in the Brisbane area* on orders over $29. Terms & Conditions: some areas may not be included. Delivery not available on bulky items, frozen, chilled or live products. Enter your postcode at check out to see if you qualify. Does not apply to Home Delivery Service. For further details on Courier / Parcel Shipping, see below.
Express Home Delivery Service - We also offer a express home delivery service in selected local suburbs of Brisbane for $9.95. Just order by 9am to receive your order the same day. This service is offered Monday to Friday (excluding public holidays) on orders over $49 and your items will arrive to your door for a contactless delivery process by one of our friendly team members. Terms & Condition’s: Please note the express order will only be possible when all items are available and in stock. Some items may be excluded and some may incur a higher fee due to their size or your location. Choose your item and head to the checkout and see if home delivery is an option for your purchase. For further details on our Home Delivery Service, see below
Contactless Click & Collect - Order your items and pick up at our store at 224 Wishart Road, Mt Gravatt QLD. Prefer to wait in the car? No worries, just give us a call on 3349 2086 when you arrive in our click and collect parking bays and we will bring the order straight to you. Order before 2pm Monday to Friday to pick up your order in 30 minutes* (*providing all ordered items are in stock). For further information click here on Click & Collect, see below.
For Brisbane Senior Customers (with a Seniors Card) we are accepting phone orders . Delivery/shipping fees will apply. Phone: 07 3349 2086
See below for further information. To receive these delivery options, shop online and select your shipping option of choice at the checkout.
FREE Parcel Post within Brisbane*
We now offer FREE Parcel Post to selected areas in Brisbane for orders over $49. Excludes orders for bulky, frozen, chilled or live product. *Enter your postcode at checkout to find out if you qualify. (Free Parcel Post does not apply to Express Home Delivery)
At Pet City we strive to make shipping as easy and efficient as possible. We are currently using Sendle - Carbon Neutral shipping service.
All parcels are automatically set to “Signature on Delivery”. If you wish to have your parcel left without a signature please specify in the delivery instructions section at the checkout. In making your parcel “Authority To Leave” we will not be able to offer any extra tracking advice or delivery assistance once parcel is delivered. Please make sure you have a safe spot to leave your parcel if you do choose this option.
Orders are processed and shipped in a 3-5 day period. Shipping is not express and are delivered in usual courier times.
Free Shipping is offered to the greater Brisbane region on orders over $29.
Pet City Express Home Delivery Service
Brisbane customers*, order before 9am and you will receive your order the same day (providing all items are in stock & available). For just $9.95 on orders over $49 your order can be delivered to you by one of our friendly team members. Simply choose Express Zero Contact Delivery Service on checkout.
We will contact you before we arrive. If it is a large item please make sure there is someone at home at the delivery time to help carry it and place it in a safe spot.
Terms & Conditions apply, click the 'read more' button above for details. *Brisbane Metro & surrounds
We are happy to be able to provide a Click and Collect service for customers who can visit our store in person to collect their goods. Fill your cart, pay online and we will carefully select your items and have them ready to pick up instore.