Click and Collect

NOW AVAILABLE - Contactless Click & Collect! Just call us when you arrive in the carpark; and we'll bring your order to you.

Updated Information may supercede information below.

 

*NEW* Speedy 30 minute Click & Collect is available (see below)

 


 

FAQ

 

How long until my order is ready for pick-up?

Within 30 minutes for orders placed before 2pm* 

For orders placed after 2pm, they will be ready the morning of the next business day.

We will send you a confirmation email to notify you the moment it's ready for pickup!

*If an item is missing from your order it may not be ready within 30 minutes. A similar alternative may be provided if one is available.

 

How do I make an order for Click and Collect?

At the checkout, after you enter your shipping address you will be prompted for a delivery option. Here, choose 'Click and Collect' and you will not be charged for delivery.

 

What do I need to bring with me to pickup my items?

You'll need to bring some photo ID so we can ensure your parcel gets safely delivered to you. It's also recommended you bring your confirmation email/SMS.

 

Can somebody else pick up my parcel?

Yes, they can! However, this person needs to be specified in the delivery instructions. They must bring in their photo ID so we can confirm your parcel is going to the right person. If it's too late to place them in to the delivery instructions, give us a phone call to let us know.

 

What if there is an item missing from my order?

If an item is missing from your order, we will notify you right away. You may exchange it for a similar item if one is available. If not, we can refund you for that product, provide a credit, or place the item on Backorder where it will arrive at a later date.

 

Where do I pick up my order from?

Our store is located here. Your order will be waiting for you at the front counter area inside our store. For large items, your item will be placed in our warehouse and will be bought out for you when you arrive.

 

Can I pick up my order over the weekend?

Yes, our store is open 7 days! 

 

How long do I have to pick up my order?

We allow 21 days for your item to be picked up.

 

What times are you open so I can collect my order?

Please view our Trading Hours to see when the most suitable time for you to collect is.