Express Home Delivery Service
We can have your item personally delivered to your door by a Pet City Team Member. With no third-party handling; this option will ensure your item will remain in Pet City's hands until it reaches yours.
Monday - Friday
Place your order before 9am to receive same day (business days only). All Express Home Delivery Orders will be delivered next business day.
*Terms & Conditions:
Exclusions apply and some items may incur a higher fee due to their size or your location. Not available on public holidays.
If an item is missing from your order, we will notify you right away via SMS. You may choose to exchange for a different item if a similar alternative is available. If not, we can refund you for that product. If we are unable to get a hold of you, we will organise a refund for that product. Refunds are processed Monday to Friday using the same transaction method you paid with.
All parcels are Authority To Leave. Our delivery driver will leave it in a safe place if you are not home. If there is no safe place, we will reschedule deliver and an additional delivery fee may be charged. Frozen & live goods will be packaged appropriately but will be left at the property. We recommend that if you order perishable goods that you are available to attend delivery to unpack immediatly.
How do I select Home Delivery Service for my items?
At the checkout, after you enter your shipping address you will be prompted for a delivery option. Here, choose 'Pet City Home Delivery Service'. Can't see it? It may not be available in your area. Please feel free to Contact Us as we may be expanding in your area soon.
Who will be delivering my order?
None-other than one of our own! Pet City Home Delivery Service involves no third parties. Instead one of our trusted team members will deliver your items directly to your door. We means there are no delays at depots, better for perishable items because delivery will leave the shop and arrive at your door the same day.
Do I give Authority to Leave?
We do ask that you give the Authority to Leave your delivery and we will leave it in the designated spot. If it is a bulky item we will contact you with an estimate of time for delivery to ensure you are home and can lend a hand.
Home Delivery Service not coming up as an option?
At the moment this service is available for a certain kilometre radius around our store. If you aren't sure whether your shipping address is legible for this service, go to your item and enter your post code into the 'Calculate Shipping' field. Alternatively, call us and we can check for you.