Express Home Delivery Service
We can have your item personally delivered to your door by none-other than a Pet City Team Member. With no third-party handling; this option will ensure your item will remain in Pet City's hands until it reaches yours.
Home Delivery Service - We offer a home delivery service in selected local suburbs of Brisbane for $9.95 which can be ‘express’ provided your items are in stock. This service is offered Monday to Friday (excluding public holidays) on orders over $49 and your items will arrive to your door for a contactless delivery process by one of our friendly team members. Choose your item and head to the checkout and see if home delivery is an option for your purchase.
Order by 9am to receive your order the same day*
For further details on our Home Delivery Service & terms & conditions, see below.
Contactless Delivery: Our staff members continue to practise social distancing. When delivering a parcel they will place it at your door-step, knock and step backward to ensure 1.5m distance.
*Terms & Conditions:
Exclusions apply and some items may incur a higher fee due to their size or your location. Not available public holidays.
If an item is missing from your order, we will notify you right away. You may choose to exchange for a different item if a similar alternative is available. If not, we can refund you for that product. If we are unable to get a hold of you, we will organise a refund for that product. Refunds are processed Monday to Friday using the same transaction method you paid with.
If we are unable to leave the item in a safe place due to building/home security and you are unreachable we may need to bring the items back to store. A redelivery fee of $9.95 will apply.
How do I select Home Delivery Service for my items?
At the checkout, after you enter your shipping address you will be prompted for a delivery option. Here, choose 'Pet City Home Delivery Service'. Can't see it? It may not be available in your area. Please feel free to Contact Us as we may be expanding in your area soon.
Who will be delivering my order?
None-other than one of our own! Pet City Home Delivery Service involves no third parties. Instead one of our trusted team members will deliver your items directly to your door. We means there are no delays at depots, better for perishable items because delivery will leave the shop and arrive at your door the same day.
Do I give Authority to Leave?
We do ask that you give the Authority to Leave your delivery and we will leave it in the designated spot. If it is a bulky item we will contact you with an estimate of time for delivery to ensure you are home and can lend a hand.
Home Delivery Service not coming up as an option?
At the moment this service is available for a certain kilometre radius around our store. If you aren't sure whether your shipping address is legible for this service, go to your item and enter your post code into the 'Calculate Shipping' field. Alternatively, call us and we can check for you.