Cancellation Policy
Cancelling an Item
You can submit a request to cancel an item for a refund if one or more of the following reasons is applicable.
If an item is:-
- Discontinued
- Taking longer than 14 days to restock
- Missing from parcel
- Significantly different from described
- Not working/faulty
- Has no suitable stocked alternative
If you wish to cancel an item due to a change of mind a credit will be provided.
Request Cancellation of Item
Cancelling an Order
You may request to cancel your whole order if the one or more of the following reasons is applicable.
Where your order:-
- Has not been picked yet
- Cannot collect your order (Click & Collect only)*
If your order has already been dispatched then a store credit will be provided minus the shipping fee, and we need to receive the items back before a refund can be approved. See our Returns Policy for more information.
*If you have selected Click & Collect and are unable to pick up your order from our store, you may be elegible for a refund minus a Handling Fee.
To cancel your whole order, please Call Us
Refunds
Not all requests will be elegible for a refund. Please refer to our Refunds Policy.
