Shipping & Collection

Standard Sendle Shipping Brisbane - FREE Over $29

Enjoy free shipping to selected areas in Brisbane for orders over $29. Enter your postcode at checkout to find out if your order qualifies. Terms, Conditons & some limitations apply. See our FAQs below for more information.

Standard Shipping - From $6.50 (Calculated at checkout)

We want to ensure your parcel reaches you efficiently and without hassle, which is why we use Sendle - Carbon Neutral shipping service. 

Orders are typically processed and shipped in a 3-5 day period. Sendle shipping is not express and are delivered in usual courier times. 

Sendle parcels are automatically booked as authority to leave.This gives the delivery driver permission to leave the parcel at the delivery address without a signature when the parcel is delivered (as long as it’s safe to do so). If there is no safe place for your parcel than it may be taken to a local Pop station, or you may have a chance to organise a redelivery.

Free Sendle Shipping is available to the greater Brisbane region on orders over $29.

See our FAQs below for more information.

Express Home Delivery Service - $9.95 (Orders over $49)

Our Express Home Delivery Service is available Monday-Friday for customers in South Brisbane & surrounding areas. Simply order before 9am to receive your order the same day (providing all items are in stock).  Any orders received after the 9am cutoff will be delivered the next business day. For just $9.95 on orders over $49 your order can be delivered to you by one of our friendly team members. With no third-party handling; this option ensures your item(s) remain in Pet City's hands until it reaches yours. 

All express Home Delivery orders have an authority to leave. If you are not home our team members will leave it in a safe space if one is available.

View Express Home Delivery T&Cs.

See our FAQs below for more information.

Click & Collect - FREE

Short on time? We'll collect your items and have them ready to pick up within the hour! Simply fill your cart, pay online and we'll send you a text when your order is ready to pick up instore. Don't forget to bring a valid photo ID and your email confirmation when picking up your order.

See our FAQs below for more information.

 

 

General Shipping FAQs

Your unique tracking number will be sent to you automatically via email. You can also log into your account to view your orders. If your shipping number hasn't been generated, this might be due to a delay with your order. In this case, please contact us on 3349 2086 so we can assist.

Unfortunately not at this time.

Please proceed to the cart. The Calculate shipping option may not work if your post code is new or has multiple suburbs attached to it. The checkout page will be able to better determine the postage fee with all your items accounted for. The other issue could be that the item is too fragile, heavy or large for us to be shipped. Instead, we would offer Home Delivery or Click & Collect.

 

Yes, due to biosecurity reasons, some of our products cannot be shipped to these states. This includes things like bird seed, some pet foods, types of herbs etc. If you've made an order containing these materials from one of these states, you will receive a refund. You can read more about these restrictions here.

 

 

Standard Sendle Shipping

Standard shipping is not available for orders including bulky, frozen, chilled or live product. These items may be available through our Express Home Delivery Service.

We typically process orders same-day with next-day pickup from Sendle. Your parcel is generally on its way within 24 hours of placing your order. There may be a slight delay on weekends, public holidays or during the holiday season. If you have ordered an item that is Back Ordered there might be a delay and we will notify you via an email. If you would like a more detailed estimate or status of your order, you may Log In or Contact Us directly. 

Sendle ETA Page 1

Sendle ETA Page 2

Sendle ETA Page 3

Shipping costs will depend on the weight and shipping address. You can use the 'Calculate Shipping' button on each product page or in your cart for an estimate.

We offer FREE Shipping to selected areas in Brisbane for orders over $29.  View our list of included locations here. 

 

 

Express Home Delivery FAQs 

Our Express Home Delivery Service is currently available for orders over $49 to selected South Brisbane suburbs. See our list of Locations Available for Express Home Delivery. Still can't see it? Please feel free to contact us as we will always do our best to accomodate our local customers.

None other than our very own delivery driver! This service involves no third parties. Instead, one of our trusted team members will deliver your items directly to your door.  

As long as you order before our 9am cutoff, you will receive your delivery the same day. If you order after the 9am cutoff, you'll receive your order the following business day (excluding public holidays).

Fresh and frozen foods are some of our most popular items we deliver with this service! We've tried and tested our packaging to ensure that your goods stay cool & fresh until you get home. It helps if you have a shaded area we can leave your delivery too.

 

Click & Collect FAQs 

Once you've received a notification that your order is ready, come see our team at the front counter. You will be required to show valid photo ID and your email confirmation. If payment was made via credit card, you may be asked to show that card upon collection. You will also be required to sign for your order upon collection.

As long as you specify the person picking up the order in the delivery notes, yes! They must bring their photo ID and show the email confirmation so we can ensure your order is going to the right person. If you've already placed your order without putting them in the delivery notes, give us a call or reply to your SMS to let us know.  

Only feeder fish & blackworms are available for purchase online. Livestock must be collected the same day or within 24 hours of order placement. If livestock is not collected within this time frame, a restocking fee of $5.95 will apply. Please note, stock for live feeder fish & blackworms are not monitored. If we are out of stock at the time of your order, there may be a delay of up to 7 days before we receive more. You will receive an email to notify you of the status of your livestock. 

If an item is missing or out of stock, we will notify you straight away. You may exchange it for a similar item if one is available. If not, we can refund you for the product, provide a credit, or place the item on Backorder where it will arrive at a later date.

Yes, our store is open 7 days a week. Find out store opening hours here. 

We allow 21 days for your item to be picked up (except for livestock which must be collected within 24 hours). If, after this time, your order has not been collected and we have not had written correspondance from you, your order will be placed back on our shelves and a restocking fee of $9.95 will apply.