Promotion Terms & Conditions

Discount Codes

Discount Codes can only be used online, and do not apply in-store.  Discount excludes shipping & purchase/renewal of VIP Memberships.    Code word cannot be used with any other promotion or discount code.  Code can only be used at the time of order placement and must be entered in correctly at the relevant point in the payment process for you to be eligible for the discount.  Discount codes will not be valid or honoured on orders successfully placed without using the relevant or correct code.  

In-store and Online Promotions

Some deals or promotions may be available online only, and not available in-store.
Some items may only be available for Click & Collect or Home Delivery.

Win $100 Store Credit Prize Draw

This competition will run until 31/4/22 and is open to entrants over 18. To enter, customers must simply subscribe to recieve our Pet City emails within the promotional period. Customers can either enter their details on the in-store ipad or via the online signup form. Customers who already recieve Pet City emails are also eligible for entry. By entering this competition, customers consent to recieve emails from Pet City.  The competition winner will be selected randomly and will be notified by the email address provided. If the winner is unable to be contacted within a week, a secondary winner will be selected and contacted via the same means.


Click & Collect Terms & Conditions

Home Delivery Terms & Conditions.