Promotion Terms & Conditions

Discount Codes

Discount Codes can only be used online, and do not apply in-store.  Discount excludes shipping & purchase/renewal of VIP Memberships.    Code word cannot be used with any other promotion or discount code.  Code can only be used at the time of order placement and must be entered in correctly at the relevant point in the payment process for you to be eligible for the discount.  Discount codes will not be valid or honoured on orders successfully placed without using the relevant or correct code.  

In-store and Online Promotions

Some deals or promotions may be available online only, and not available in-store.
Some items may only be available for Click & Collect or Home Delivery.


Pet City makes no warranty or representation as to the quality, suitability or merchantability of any goods or services offered as prizes.

Colouring In Competition

The colouring in competition is open to all children under the age of 14. The competition closes on the 4th of October 2023. To enter, the provided colouring in page must be submitted to our Pet City front counter team before the closing date. A limit of one entry per customer applies. By entering the competition, you consent to your colouring in entry being displayed in our store. The top 3 entries will be chosen as judged by a Pet City team member. The winner will be randomly drawn from these top three entries. The winner will be drawn and notified on the 5th of October via the provided contact number. The prize of a $50 event cinemas movie voucher is non-transferrable and cannot be exchanged for cash. The prize must be collected by the winner from Pet City Mount Gravatt.

Royal Canin Flash Sale

Available in store & online from 21/2/24-24/2/24. Available only while stock lasts - backorders not available for this sale. 40% discount applies to retail price - club members do not receive any further discount.


Click & Collect Terms & Conditions

Home Delivery Terms & Conditions.