Privacy Policy

This privacy policy sets out how we use and protect any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Any information collected from you in store or while using this website will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. 


What we collect

We may collect the following information from you both online and in store:

  • name
  • contact information including email address & phone number
  • demographic information such as postcode, pet preferences and interests
  • other information relevant to customer surveys and/or offers


What we do with the information we gather

Your information helps us understand the needs of our valued customers and ultimately allows us to provide a better service both in store and online. In particular, we may use your information for the following purposes:

  • Internal record keeping
  • To contact you regarding your online order
  • To better understand the demand for our products and services 
  • To customise our website & communications with you based on your interests
  • We may share your information with reputable third parties to perform business or marketing services on our behalf

If you have consented to email marketing, you may receive:

  • Promotional emails about special offers & events we think you may find valuable
  • Customer surveys so we can continue to improve our products and services



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.


How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the tick box to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at
  • If you believe that any information we have for you is incorrect or incomplete, please email us at We will promptly correct any information found to be incorrect.
  • If you wish to remove yourself from our email marketing database, look for the unsubscribe link at the bottom of the email to unsubscribe yourself. Alternately, you can contact us on (07) 3349 2086 or