In-Store Pricing Policies
Pet City is not obliged to honour incorrectly priced or quoted items. If an item is identified as being priced or quoted incorrectly, Pet City has the right to immediately remove the product from sale and correct the price or quote before selling the item. If an item is identified as being priced incorrectly on signage or promotional material, Pet City will remove the incorrect signage and remove the product from sale immediately until updated signage can be displayed. If an item is identified as having been quoted incorrectly by a staff member, Pet City reserves the right to issue an updated quote with the correct pricing details before selling the item.
Our Price Matching Policy
Pet City strive to offer our customers the best service and the best price for the best product.
We promise to match the everyday price of a comparable item advertised by a competitor if it meets our T&Cs.
- Please bring the catalogue with you when you visit the store (if applicable).
- The item must be an identical stocked item at Pet City Mt Gravatt and the competitor.
- It will exclude stock liquidations, wholesale or commercial quantities and enquiries.
- Excludes items advertised on online stores.
- Excludes items which are currently on sale by the competitor
- Item must currently be in stock by competitor.
- Competitor must be located within 25km of Brisbane CBD.
- Pet City reserves the right to decline to price match if the price falls below our cost price.
Our price match is only available in store.